The Fitchburg location was very nice and clean, everything well kept and the locker rooms were great although sometimes very crowded because people tend to use it as a social hang-out. Other than the sales staff, the counter help was only so-so. They don't seem to give a hoot. Every time I needed something I had to hang around the front desk forever before I could get their attention and then it seemed all they wanted to do was get back to what they were doing. The downtown location is also very clean, the locker room is great and hardly anyone in there. Same story with the staff. Not very friendly. Don't seem to want to be there basically. The treadmills are great. The steam room never works it seems, which was my number 2 reason for joining the club so I've move on to another club.