If I could give negative stars I would, but only on this particular store. I LOVE my orek vacuum. I bought my orek vacuum at this location 8 years ago. I have brought it here every year for its yearly check up. Every time I visit the store, it has different people working there. And for the most part they have been rude or very unhelpful. The only time they were helpful was when I was purchasing my vacuum. Whoever managed the store then was great. I went in today for my yearly service and since I have a small part with electrical tape on the cord, they said they couldn't service it without replacing the cord. I don't want to replace it because I'm about to buy a new vacuum this year. I've had electrical tape on one little spot on the cord for the last two years and they have never said anything about it. Not only that, there is a two and a half week turn around on the vacuum. I can't go two days without vacuuming! The guy that was there was so unhelpful, just like the past employees and the manager was even worse. Not the service you expect when you pay $800 for a vacuum. I think I will buy a dyson next. Tired of being treated so rude.