Hello,
I just finished dining at your Cleveland location, and it was not good service. I ended up feeling very uncomfortable after the experience.
I took my mother to lunch and the server, C. A. (I won't disclose his full first name) was dismissive at the start of our visit. We paid it no mind. It was not until we ordered our food, and my mother was not satisfied with her salad and wanted to send it back in exchange for something else, when C. became indifferent. He told us that he "will send his manager over" without asking about why she didn't want her salad or apologize that it she was not satisfied with it.
The manager comes over and is very cut and dry about the situation. We paid that no mind because my mom and I understand how awkward it becomes when not liking food at restaurants and did not want to bring negativity to the situation.
Our server C. come back with a replacement cheesecake and check. Does not check back in with us. I ask for a box, to which he brings me but does not box my food the way he boxed the other table he was serving. Not once did he apologize for our experience, nor did he explain our check to us. I was paying for the food we sent back instead of the replaced item (a piece of cheesecake). C. gets his manager again because says to us in a disheveled tone, "...I don't know what's going on". The manager comes back and says, "you'll probably pay more for the cheesecake than you would for your entree." This was his explanation for us not understanding our check. That was not explained to us beforehand, so when my mom and I asked for clarification he spoke in a tone as if we were unintelligent about the itemized check.
After reflecting on the experience, I decided to not leave a tip. It was not a pleasant experience worthy of any tip.
As my mom and I walk outside, the server C. comes out after us to ask, "I told you I would go get the manager and I did... I just want to know did I do something wrong? I noticed you didn't leave anything for a tip...because I did go get my manager." As I began answering his question I am cut off with an explanation of the importance of him getting tips because working in the service industry "...tips are the only way we can go and take care of our families. This is how I make my living" My mom began to agree with him about the industry, then answer his question of what he did wrong, but was once again cut off with justification in him sending his manager over to us. C. did not come outside to be apologetic or to ask for suggestions on how to improve his serving, but to let customers know that he was not satisfied with the tip we did not leave and that he is deserving of something because he sent his manager over. Some other people began walking through us and he began to hold conversations with them, dismissing us once again. He must not have liked what we did (or didn't get to) say
Overall, I was frustrated and really uncomfortable having a stranger come out after us after the service was over. That's never happened before. His manager was not part of that exchange so I don't know is the manager told C. to come after us or not.
I feel I wasted my lunch and do not intend to dine there again if C. is present.
I hope the establishment takes this review to heart, and brings it to the server's attention.