I've been to most of the auto mechanic shops in this center (Big O tires, Asian Imports, & Jiffy lube), and hands down, the service they provide is the best. Jiffy lube stripped my oil plug, causing my oil to leak out into my garage. They reluctantly replaced the plug, eliminating any confidence I had in their service. When it came time to have my oil changed again, both Asian imports, and Big O tires told me they couldn't change my oil because Jiffy lube put in a plug that can't be removed, so the oil pan had to be replace at a cost of nearly $900. My car is a 2003, and has myriad issues that I was trying to get addressed - $900 on an oil pan was not ideal. Therefore, I called American auto as a last resort before I ventured outside of my neighborhood shops. They understood my concerns and were excellent in fixing my issues, including changing my oil, at a reasonable cost - the oil plug was no issue for them (they still replaced it to ease my concerns). Rich had exceptional communication - I told him, that I had to work and wouldn't be able to speak on the phone much, so he asked me if it would be ok to text and email me with his findings and updates. He was able to send pictures and videos of the issues he encountered, which was greatly helpful, as I was able to personally see some of the issues plaguing my vehicle. To say the least, their communication allowed me to build trust with Rich and his mechanics. I will definitely be going back and utilizing their services moving forward! Almost forgot to add that Rich explained to me that he recently puchased this shop a few months ago, and is really looking forward to establishing his shop as one of the best in the Summerlin area. Again, he's definitely earned a customer in me!