At first I took my car in because of a noise. I got them balance and said everything was ok. The next day the noise got louder and louder so I decide to check it out myself. I notice a big ball growing from the tire! How can they miss something so noticeable? I went back furious to speak with the manager. Spoke to a manager name Izzy he was really nice and understandable with my frustration. He even gave me a free tire!! Definitely will go back! Great customer service.