My car broke down on I-90 whilst heading back home to New York. I was hundreds of miles from any family or friends, so I called a tow truck and stayed the night at the local Holiday Inn. The next morning I was told the damaged part of my vehicle was possibly under warranty through Nissan, so I had the car towed to the nearest Nissan dealership. The guys at Nissan could not approve a loaner car for me since I was heading out of state, but the Nissan dealership where my car is from said if I rent a car they would reimburse me. They called Enterprise for me and they arrived within minutes.
I met with Maggie, whom was very friendly and helpful. After figuring out how long I would need the car and whether or not my insurance would cover it, I was in a vehicle and heading home; about ten minutes after being picked up.
I arrived home very late, the next morning I discovered that my rental summary said I had to return the vehicle to the same location that I was picked it up at, which was confusing to me since I thought it was understood that I would be leaving the state. Concerned that I would be charged an additional fee, I emailed Maggie about the situation. It turned out there was a misunderstanding, however she quickly fixed it for me.
My experience was near flawless, and when I did have an issue it was resolved quickly and painlessly. I was very satisfied with the rental process, the vehicle's performance, and the excellent customer service I recieved. I highly recommend Mentor Enterprise to anyone considering renting a vehicle that values proficiency and professionalism.
Thank you again for everything.