The food is good for fast food, but I would like to share my experience about their customer service, which I found to be fantastic. The folks behind the counter are obviously well trained, professional at all times, and well, bright in smile. On Christmas Eve's eve, I went to the store in Paradise Valley, AZ, picked up some food and one of their quality, reasonably priced logo T-shirts for my spouse. I bought too large of a size we learned after he tried it on over another T-shirt. I called their 800 number to see if it could be exchanged at the Scottsdale store nearer our home. The young man on the phone bent over backwards in his efforts to help us accomplish the exchange. He called the Scottsdale store, learned they had the size shirt we desired, placed it on hold for us, and provided the name of manager there who would make the exchange. The exchange was quick, easy, and facilitated by the named smiling manager, Shanda. Bravo In-and-Out! Now that is service.