I had to come here a few times to get some arrest records for someone I know and the people I've dealt with have all been very pleasant. However, depending on what time you get here, you may be waiting for a while. I've waited between 20 minutes and an hour and a half but haven't been here enough times to determine when the busy times are. I've come on an extended lunch break since I work downtown and that doesn't seem to be a good
time because everyone else seems to have the same idea. If you're in a rush, don't bother coming here.
I didn't want to come here at all but if you fill out the forms and mail them in, there is an 18-month backlog, which I was informed about when I received a phone call from them months after I had sent in my form. That wait also applies if you come down here and drop off your paperwork. If you need it today you need to wait. This backlog made the news within the past week as there was a lengthy article about it in AZCentral and according to that the wait times are because they had a staff reduction compared to some time ago but also because depending on what is in the reports, some information has to be redacted before it can be released. That was apparently the case when I got my documents because there were sections where the information was clearly missing. It's likely due to the fact that the cases I was researching hadn't gone to trial yet.
Vehicle impounds are dealt with here as well and there is a separate line for that but I've never had to deal with that, fortunately.