I LOVE my peanut butter cup smoothie and I've never had to wait in line. Every time I go there they are bumping my music however, as a business, I think they should have better music. The few times that I've been to this one I notice that they are way under staffed and people are in this long line out the door! People are starting to leave because it is taking so long. As mentioned above, I've never waiting, but as a business you should definitely have more than ONE employees working. I only go to this one because it is closer to home.