Just came from there. I have been going there since 2010. Never had issues until recently.
My dog Bret passed away April 7, 2016 and they did a courtesy exam. I decided to freeze dry his body so i needed it frozen while i waited for the mailing kit from Moreno Valley to arrive. For the usual exam price of $46 they let me keep him in their 'freezer' for up to 10 days while I waited. When I sent Bret's body and called Preserved Pets to make sure he arrived fine they said the body was already thawed out and asked if I had frozen him. I told him yes and they said it looks like he was just refrigerated. I was irritated but Preserved Pets said it was OK and they could still do the process so I let it go.
Just last week I took my Bella to have her left eye checked since it was cloudy, blue and red instead of her natural brown. They told me it was about $177 for the tests they wanted to run and would take about 15 minutes to see if it was cancer, glaucoma, etc. I asked if i would have to pay another $46 exam fee they said no they would make it a courtesy. I originally made my appointment for today at 10am, but since the process sounded fast and simple I changed it to 8:30am so that i could make another event at 10am. It took me about 30 minutes to get into an exam room, which I was OK with since i figured Bella would be out relatively fast. Nope it still took about an hour for them to even get started on her tests so even at around 9:50 when I told them I just want to pay and get my Bella and they can read me on the phone the results, they made it seem like they would rush but it was still the same long wait. Doctor Taylor Parker was very nice and informative and helped me with Bella and even some doubts I had about Bret and his passing, but the wait time they originally projected and the actual one was irritating as heck. I was calming down after talking to Dr. Parker but then I went to pay and they quoted me $232.65. I went down the invoice with the receptionist and saw I was being charged $29 for a recheck. I told her that last week I was advised there would be no further exam fee. She made a couple calls and said Dr. LEE the owner said there was still a charge. The receptionist Danielle even agreed that she remembered Janie the vet tech or assistant or whatever her title is had said there would be no further exam fee but Dr. LEE overrode that decision I am supposed to see them again Wednesday but I will find another vet.
Pros: the receptionist staff doctors, all SEEM to be good at their jobs and caring individuals.
Cons:
telling me they have a freezer when they don't
telling me it's a 15 minutes testing process for ALL THE TESTS needed for my dog's eye when it's about triple that time
telling me i have no recheck fee when i do. If i knew i would have to pay $29 for coming in 7 days later I would have just gutted it out and had all the tests done last week.
Telling me it's $177 when in actuality $232.35 for my dog's bill.
Dr. Choppa (not sure on spelling) and Dr. Taylor Parker were cool, but that staff person who said it was about 15 minutes for the eye testing and Dr. LEE for still charging me $29 despite the receptionist Danielle remembering that the tech Janie said they would do it as a courtesy have really put me off. The nearest vet is Craig road and I heard they are sister locations with Lone Mountain so I will not patronize them either.