I came here for my birthday dinner with family since it was kind of the middle point for everybody. I wasn't really expecting that much either because I've been to so many Chinese restaurants they all kind mesh together. However, my experience at Casa Deluz was so bad I had to write a yelp review just to warn others. I saw the reviews and most of them were about their dim sum so maybe their service during busy hours are better.
My family decided to choose their preset banquet menu of about $500ish. I was in a party of 13 people so it just made sense to get a bunch of plates. We order banquet style a lot when we go out or are in a party. The first dish is always a cold dish, then theres veggie dishes, soup, chicken, dish, steak, rice, noodles, ect. I think we had about 13 plates in all. We ordered before everyone else got here because we didn't want to leave too late since we had to drive back to NY the next day. The first dish which is a cold dish so theres barely any cooking involved took 30 minutes to come out... The waiters even asked us if we ordered and we said yes, you guys placed it in already... I had to keep asking for water repeatedly because they would always forget. I'm pretty sure I had to ask 3x every time I finished my water. I was also in a group of 13 people and they gave us only 2 tea pots... Do you know how much tea asian people drink? They were constantly forgetting to fill our teapot.
The place was not even crowded. They had 3 or 4 other parties with them while they had about 8 waiters. It doesn't make sense for service to be so slow. I basically saw the staff just having a conversation when we clearly needed so much going on. The food was fine nothing to brag about. It tasted like all the other banquet dinners I have had just with terrible service. Usually during the course of the meal they would change your plates 2 or 3 times and that's just expected. You shouldn't have to ask for it. We had to ask someone and then they realized that they should change all the plates. Not to mention when we got our final dishes of noodles and rice we are suppose to receive a dessert soup and some sweet stuff. They never gave us dessert we were just sitting there waiting. When we asked for the dessert they said they would bring it out... They forgot. 15 minutes went by and we had to ask for it again.
When the bill came they added gratuity already. That's fine because they usually add it when theres a larger party but this service was so bad we had to say something. The manager didn't do anything he tried to blame other waiters. The least he could have done was take a percentage off. Instead he gave us old mooncakes. I don't even like mooncakes but we weren't going to get anything else. Terrible service, mediocre food, and they don't even do anything to fix the situation. Worst birthday dinner ever.
Casa Deluz, more like Casa Delousy or Casa Deloser.