Took our new rescue here last week. We saw Dr. Hansen. She was great with our sweet girl and very patient with us. I had many questions and she took the time to answer all of them. Our appointment was scheduled at 11:30am and they were running behind so we had to wait about 15-20 minutes, but if they were taking the same amount of time with other pets in the practice, I give them a pass. I might suggest booking a longer appointment for first time visits, as those usually take longer. Only two concerns, they did a heart worm test but did not tell us the price before doing so. I haven't had a pet in awhile so I didn't know it was not inclusive of the visit. It was only around $30, but I prefer to know the cost of services before they are rendered. Second, Dr. Hansen said she would call us the next day to follow up & I never got that phone call. Again, it's not like we had a procedure done where she needed to check on our dog, but I managed to come up with another question after our appointment was over & would have liked the follow up as promised. That being said, the fees seem reasonable and the location is perfect for those that live down town. We actually walked there which was nice. Overall great experience. We will be returning!