Piece of junk, just a glorified air bed with a thin cheap mattress that gives a horrible night's sleep.
I lasted 5 nights and my back pain was so awful I had to stop.
The sleep IQ system that's supposed to track your sleep also doesn't work.
Some nights it'll register a reading, some nights it won't.
Right now I have 2 different readings listed for the same day and no readings listed for another day.
They blamed it on a pet jumping on the bed during the day and screwing up the readings.
A 10-pound cat can throw your whole system out of whack?
Why not have a minimum weight that it won't read, like say 100 pounds?
When I suggested that, they said "oh, good idea."
Then it actually got worse.
When I bought the bed I asked specifically what the return policy was and how much it would cost if I had to return it.
Price quoted: $179.99.
Now they're telling me that price conveniently "doesn't include" taxes and delivery fees, which will push the return price well over $300.
I never would've bought this POS if I knew the cost to return was $300.
So first they'll ship you a garbage excuse for a mattress.
Then they'll scam you on the way out with extra hidden fees.
Oh and when I first called them about my back pain, they offered to send out some kind of miracle pad that I could put underneath the mattress that would solve all my problems.
When I said sure let's try it, then they claimed they "didn't have any in stock" and it would be "at least 4 weeks" before they did.
So why mention it as an option then?
Run far away from Sleep number.