Horrible customer service. I've never wrote bad reviews, but I had to say something after speaking with the manager Miguel.
My 5 yr old was sick, so instead of driving over- like we do every week, we had delivery for the first time. One of the sandwiches was supposed to be an Un-Which (lettuce wrapped) because I follow a ketogenic lifestyle. but, once the sandwich arrived, it was in a french bread roll and tasted SOOOOO STRONGLY of onions which I requested none. My husband said his was SUPER HEAVY onions which he did not request, as well.
I called and literally VERY GENTLY let them know what happened and they put me on hold and said lemme put a manager on. Miguel got on the phone and said immediately is the sandwich still there. Of course it is. I told him yes, one single bite taken. It was inedible with the strong onion.
He asked THREE times if I was sure the sandwich was still here! Like I was lying! At that point, I didn't even want a sandwich delivered due to his customer service. And he said to me, I've been here 7 years and haven't spit in a customers sandwich once.
Like what???? Nah, thanks I'm good. We go there weekly, and will NEVER be back.
Attached picture is after me picking the onion flavored meat out to eat.