I've been coming here since my son was born in June. Every time I come in my appt has either been changed, or no one ever recorded it (even when i had a card with appt date and time given at last appt).
His first dr left, which does happen, but I was never notified, so when it came to my sons 2 mo appt, they had no records for him. Apparently they delete appts\records when the dr leaves? (my assumption because of what happened)
Come his 4 mo appt, that they again, did not record, they "ran out" of his required shots. Again, it happens, no big deal they said they will call when it comes in....... 2 weeks later no call. so i call to see whats going on, and all of a sudden im the dr and they expect me to know what he needs. Im a mom, not a dr. I do not know the names and types of vaccines, thats not my job, thats why i have a pediatrician.
All in all, the Dr's are wonderful. Always nice and courteous, I beleive its the rest of the staff that is failing the patients and parents. I will continue to use this office, but i would recommend a staff training\re hiring session.