Man have these guys changed. They have a new manager named Josh who unfortunately has no customer service skills at all. As a long standing customer I called and ordered 25 new signs, with our updated logo. I emailed the logo over along with the addition of our website as requested. I was told I'd have a proof that afternoon, but that didn't happen. A few days later I received the proof and it was the old logo as well as no website added.
I called Josh and told him about the problem and it appears he never even looked at the email. The next day I received a revised proof but no website had been added. At this point about a week had gone by and I was getting tired of the lack of detail from a company that in the past had been so good.
I called and asked for Josh and he said that things happen and that's what the proof process was for. Three times and a week later for something that if he would have taken the time to process it right wouldn't have been an issue. I told him I was going to look for another sign company but wanted to talk with the owner first. He first refused saying he spoke for the owner and that I had to deal with him and him alone. I told them that I wanted to speak with Ernie the owner...he again stated, no I couldn't and that Ernie never came in anymore. I told him to cancel the order and credit my account back.
After me calling everyday for three days to confirm my order was cancelled and that it was credited back, I finally spoke with another employee that said the owner would be in shortly and to call back at that time.
Finally after all this hassle I spoke with the owner and received my full refund.
At this time I can not recommend this company until they get things straightened out. The currently manager has no idea what he is doing and lacks basic customer service skills. It's a shame that after 10 years of buying signs from them that I had to change. Where are you
Dominic! UPDATED 8/23/17