Got to a hotel late night as we missed a flight. We were very tired and hungry. My son wanted pizza. So we ordered from Toppers. The place and concept is good. They were very busy as a lot of hotels were filled with passengers on either cancelled or delayed flights.
We ordered our food with a guy name Khalil. He put us on hold numerous times. The music on hold was stating their beverage deals were : a 2 liter for $2 and two 20oz for $2. So after he finally come on the line, I asked him if they had any deals. He mentioned a few of the pizza deals but just ended up ordering a large pie with half buffalo chicken and the other half with mushroom, peppers, and sausage also added onions and jalapeños. Also medium order of boneless wings. (Hot buffalo - it was spicy and good)
I mentioned that I wanted to take advantage of the beverage deals. Ordered a 2 liter of Diet Coke and 2 Dasani 20oz.
They over charged me for the water. Instead of charging 2 for $2 they charged me $2 each. They also got me for a $2.25 delivery fee they did not mentioned to me.
So I called the restaurant back and mentioned them about the over charge. Instead of apologizing the guy who took my order who happens to be the manager states "well it is your fault for not mentioning the deal". I told him that I did. He stated that it is your word against mine.
I still told him that if he just acknowledges that they made a mistake I would want him to give the extra $2 to the deliver guy ( who by the way was already tipped $4 by me on top of the delivery fee.
While good food and service can take a business to the sky, being rude and disrespectful to your customers can only eventually bring down a business.
I would want everybody who reads this to just make sure of what they are charging before paying. Also I would hope that this so called "manager" gets reprimanded by the owner of not FIRED.