On Feb 15. My husband and I went to MTO Cafe and ordered a pastry and a latte. 10 minutes later our pastry was brought to us hard and cooling because some parts were warm which told me it had been sitting too long. After seeing 7 other customers who came after us get their latter's over 20 minutes of waiting the guy brought my husband his latte. Don't get me wrong, the gentleman was very polite and the order taker was a sweet lady but the organization is as different as night and day between morning and afternoon. We've been to MTO Cafe a dozen times in the morning and the service has been friendly, organized, and fast. The 2 times we have gone around 4pm has been a perfect "How Not To Run A Restaurant Cafe/Kitchen" play book. Oh and incase you think I'm lying, my TICKET #25 @ 4:54pm.