Okay I love the food and the patio is awesome.
Service? O that. That which was missing on our late lunch today? One friend says "incompetent" one says "indifferent"' but I think it has more to do with poor kitchen management and no awareness of what is happening on the patio or inside the restaurant.
Here's why:
1. When the first two of us arrived (after the lunch rush) and the patio was mostly empty, we looked toward sitting on the lounge furniture directly across from the patio entrance to welcome a friend and because it looked like a nice place to sit under the trees and no direct sun. Your server said - well I think this is the best I can do for you and steered us to a wobbly 2 person table in the middle of the walk area. When I mentioned we had at least one more person coming. she said - I can get another table to put right here.
2. The kitchen manager? ( Young gentleman) was visible inside the restaurant but he did not come out on the patio. We all watched as a homeless man wandered in and out of the all the cars in the parking area ambushing all your customers as they left from the last of the lunch group. Finally this homeless man wandered into your patio and started approaching the first group sitting directly inside the patio in the soft furniture. A few awkward moments later when your kitchen manager(?) FINALLY looks outside and sees us looking at him he comes out and THEN he sees the homeless man now making his way to the second table.
3. Our third party had arrived and we had to call to the server to please come take our order. We also had to ask for an additional glass and to order a bottle of wine. That took awhile as she wandered back and forth to a couple of other table bussing and wrapping things up until she finally returned with water and a menu.
4. We waited over 25 minutes for bruschetta after having to again call the server to take the order. The food was taking forever and now we were the only other group here except for the two men who had to talk with homeless man near the gate. We finally found the server and asked where.our food was....another 5 minutes wait ...and she returned to say there was a problem with the printer...? Huh?
Okay the food was great - and I love the patio and it was quite and lovely outside but someone needs to be paying attention to what is going on. Your kitchen staff was in the dining room folding napkins and making prep for dinner service. Your kitchen manager was hanging out and visiting with them The server went in and out of the kitchen alot. NO ONE bothered to look outside at the customers to see if anyone needed anything.
I hope someone in management reads this. Alot of red flags in the service staff.