We have been here 5-7 times, but tonight will probably be the last. The food is good (for the area) but the hostess was ABSOLUTELY rude to us. We were waiting for 2 more to join us (that were from out of town). They got lost and we kept saying "they got lost but are on the way". She was absolutely RUDE saying "we can't save seats" and "I have regulars waiting"....ummmm ok! I totally understand about a wait and not holding seats but even after I explained they were lost and only a few minutes away she insisted that "her regulars" take priority". Well I hope "her regulars" are worth losing loyal customers and our "word of mouth" in this community. The way she acted impacted the mood of the rest of the evening (we were so excited about spending with our family).The place, overall, is overpriced for the quality and area but we have no problem paying the extra for a good restaurant.
The GM, Dennis(?), said don't worry about her... but if he truly is the GM then he should have handled her AND the situation and not allowed her to treat customers without respect and understanding!!
FYI PEOPLE GET LOST (especially when they aren't familiar with the town) , TRAFFIC CANT BE CONTROLLED, and THE UNFORSEEN SOMETIMES IMPACTS A PLAN....BUT HOW YOU (and your employees) HANDLE A SITUATION CAN MAKE ALL THE DIFFERENCE IN WHETHER THEY RETURN OR NOT!!