We were in from out of town and Pittsburgh's Light Up festivities were going on, so let me start by saying it was very busy. Capital Grille was one of the only restaurants that did not have over an hour wait. We were seated quick enough, the waitress, who was working on 13 hours was very pleasant. Unfortunately it took an hour for us to get our main course. This was also at 9:30 at night. My wife ordered a filet well done, it was (at best) medium rare. I ordered mine rare, which it was, but the entire outside was charred and tasted it. They took them back, and I'm pretty sure microwaved my wife's to well done and made a new steak for me. My wife was satisfied with hers, but mine still lacked any flavor, and for a $50 dry aged strip steak, I couldn't believe it.
I am NOT a steak snob by any means, but I've had better steak from Kroger seasoned with just a little salt and pepper.
I will say though that the waitress was amazing, the manager was very apologetic and kind as well. They ended up comping the entire meal and gave us a desert as well, but we left hungry.
Again, they seemed to be having problems this night altogether. I can only assume they had a new chef/cooking staff.