This is probably the worst starbucks ive been to in charlotte. Went on a Saturday, so I'm not even complaining about how busy it was. The guy at the cash register was new, I'm hoping, and was messing up all of the orders. I'm not begruding that, but his coworkers were obviously irritated with him and let that affect THEIR work. I had 2 venti Green Tea latte with soy. They put sooo much milk in the lattes and I'm pretty sure it was regular milk and not soy. I was too far away by the time I tried mine. Pissed is an understatement. In addition, someone said this place was pretty filthy. I agree. Won't be going there again.