I'm alway hesitant on purchasing jewelry due to the fact that my knowledge for it is very null. My now wife came across Desert via yelp and I'm glad she did. I made the mistake of purchasing from a huge name brand jeweler because I figure they will always be around and my wife's ring can always be taken care of and that's where I was wrong.
I needed my wife's ring appraised to add to my homeowners insurance and the "big named brand company" wanted to charge me $300 for it. I called Desert they had it done with in 24hrs at $25. Bill informed me that had I bought from him it wouldn't of cost me anything. Now that was the customer service I was looking for. A company that took care of their customers.
I wanted to give my wife studded diamond earrings as a wedding gift but had a budget of $1,500. Big named brand jeweler wanted $2,200 for 1 carat total weight just okay clarity. I talked to Bill about it he said no problem I will keep you at your budget when I get a pair to show you I'll let you know. 2 days later I'm down there looking at some beautiful studded earrings at a total weight of 1.10 carat at $1,500 with amazing clarity.
I couldn't of been more please to do business with Desert. When I picked up the earrings Bill polished both of our rings at no expense to prepare us for our big wedding day. After the wedding I dropped off her ring to be soldered together and picked it up within 24hrs.
Desert will forever have my business. Very friendly, knowledgeable, trustworthy genuine people. I encourage anyone reading this post to give them a chance to earn your business. Jewelry is not only something of value but sentimental. Go through a jeweler that will take care of you. I can't thank you guys enough for making things so easy for me.