The people that work for American Airlines could care less about their customer satisfaction. Our flight was held. At the terminal today for no apparent reason after leaving the Turks and Caicos causing everyone on board to miss their connecting flight.
In fact employees at the ticketing desk were laughing and joking with each other ignoring their customers.
Do you think anyone was even offered a dinner or free drink voucher for their inconvenience, fat chance?
I'll be canceling my American Airlines credit card as soon as I get home from Charlotte at 2AM.