Really 0 stars but not an option..RUN FROM THIS PLACE! a bunch of LIARS and CHEATS!
I did not have to wait like others who posted before me. I made the reservation on line and so the counter person told me the price of $59.99 for the 3 days which I agreed to but when she wanted me to sign, the rental agreement was for $137.00. What? Why is it that price. Well, I saw you pointing to the insurance and saying you wanted that. NO, I didn't point to anything! But the woman at the ticket counter would NOT accept " NO"..for the additional insurance..I said it three times and she kept being persistant. I said, let me ask my mother. After she gave the spiel to my mother, my Mom asks, "Bottom line how much is it more a day?" She said $11.00. My Mom says OK..that is what we agreed to. I signed, then went to get a car and head out of there..
That night, at the end of the day, I looked at the charge breakdown. I am being charged $21 a day not the $11 the agent quoted us.. We went back the next day to complain and got the same run around. She said the $11 was for RW insurance which ever the heck that is..she never explained any insurance except insurance that makes it so we aren't liable for anything. Liar! Liar pants on fire!
When returning the car, they said they found a broken windshield. WHAT? I had no incidents the whole time I was there. I asked them show me!! There was a knick in it which I didn't see the whole time I was driving. They were saying I had an accident.
Based on my previous experience..that guy could have made it and or it was there before. I said, it was there prior to me taking ownership. They asked me,Well how come you didn't document it? Huh? I was told to pick out a car, that was it. Didn't anybody tell you to inspect the car and document if there was any trouble before you left? NO! Other wise I would as the car was stained in the back and I would have documented that. I really feel like they were trying to SCAM me.
I called my CC company and have disputed the charge. have also made a complaint with BBB. They are NOT accredited..and have a score of C-
I googled this company after my return and saw some of the same experiences.
http://www.fodors.com/community/united-states/is-fox-rent-a-car-any-good.cfm
BEWARE!! Go to a more reputable company.