Dr. Tsai gets five stars. His receptionist gets two.
I found Dr. Tsai on Yelp and based on the reviews expected a short wait time. We scheduled the day before for a 9am appointment. At 9:30, when the terse receptionist called my husband up to pay his co-pay, he asked how much longer we'd be waiting. His receptionist said, "about 30 minutes." I asked how they could be running an hour late when they had just opened 30 minutes ago. Her response, "the doctor was delayed by one of OUR patients." (Emphasis hers). It was our first time at the office, but I thought, Well, what am I? No apology, no informing us that he was running so late when we first got there.
I was not at all impressed, but then we met Dr. Tsai. He is kind, compassionate, takes his time, listens and as the others have stated, is conservative with his protocols.
He just needs a different front office girl.