I started a policy at AmFam with Paul's agency through a friend that got me a great deal on a bundled policy. Everything was going well and the small amount of customer service that I needed was attended to until I removed my girlfriend car and added another vehicle through the agency's associate. I received a bill saying that I owed in excess of $2000 and when I called this particular associate to help me out, she would take my call and then never get back to me with the resolution. I took the agency's word that they were working out the problem. A couple weeks go by and I call Paul to find out what the progress is and he blows me off with a promise to "get back to me". When he didn't get back to me I receive a notice from AmFam that my newly added policy is in jeopardy of being cancelled. I immediately call the associate who promises to get back to me with a resolution and the amount that I have to pay to become current. I never receive a call of course and contact AmFam's 800 number. The phone agent explains to me that I am a little over a month behind and that my policy was suspended 2 days prior. I get everything worked out in 15 min on the customer service call than I did in two weeks with a LOCAL agent. The last order of business was to fire my agent through phone customer service and write in to the notes to Paul's manager the reason why I will never use Paul G's AmFam agency again.