Called to make an appointment for someone to come out for an estimate on Monday. First available appointment was Friday at 9 am.
After waiting 30 min on Friday I called the company and asked if they could give me an ETA. The woman on the phone took my number and said they would locate the worker and call me back.
An hour later I still hadn't heard from anyone so I called back only to be told that they hadn't located the worker and that they figured that they didn't need to call me back because I said I needed to go to work.
She asked if I wanted to reschedule, but as I explained to her, I don't give my money to companies that can't follow through on even the most basic of services (estimates).