I am so very impressed with this dentist office. The customer service level is on point! Not sure why they have a mediocre rating on here because this was by far the best dental experience I had.
As a new patient anywhere it can be tedious filling out paperwork, getting the insurance straightened out and such. The ladies at the front desk made it so easy and smooth, they all had friendly demeanors. The paperwork is by iPad, but they offer a paper printout too for the less tech savvy.
Dr. Shyu was amazing and patient with all my quirky questions. I like how the dentist does the cleaning too, he was very thorough which I appreciate. I'm picky with my cleanings because I want my teeth squeaky clean! And he delivered that. The assistants are thorough and friendly as well, not overly chatty and unfocused on the task at hand like some others I've encountered. The billing is discussed before any procedures are done, but again, I prefer that than to be surprised after.
Yes, it does take more time than the usual appointment. For example, my appointment was at 10am and I'm out at 12pm. That was for exam, x ray and regular cleaning. I don't mind that at all, I prefer more focused attention than most medical practices offer nowadays. Just set a little extra time aside and enjoy the ride as much as you can.