They are a walk-in salon but I recommend making an appointment. As others have mentioned sometimes they can rush a customer, I find this happens less when I have an appointment. Kimmy does great acrylic nails and eyebrows, but if you are getting shellac than have the gentleman with the tattoos do it (forgot his name). He doesn't go right up to the cuticle and the polish will last three weeks instead of two with Kimmy. The fact that the salon is very clean keeps me going even though sometimes its not relaxing as others. That and again, Kimmy does great eyebrows. I have naturally thick eyebrows and she keeps the natural shape, just cleans them up; not to thin like a lot of others try to do!