So my initial review on this place was in 2011 with five stars. Now, I just don't feel like it warrants that. I love love love their coffee but it takes FOREVER!! Ten minutes for two coffeest that cost over 10 bucks is toooo much. I don't make the point to go here but I will if I am feeling really rich and in the neighborhood. I feel like things should be improving two years in and they just aren't. Mostly, I just got a crappier attitude the last time I went in. I think they need to get more organized and get some training in. When the place is full and people are waiting, having the guy making your coffee lean on his arm on the counter while he does your coffee is offensive. Why on earth if you have timers and scales can't one barista be making at least three cups of pour-over coffee at the same time? Time to tighten ship, JPH!