I called the one at the Boulevard Mall to see if they sell the rollerball for the Blackberry curve 8320, but they didn't sell them, and the rep suggested I go online. So I called here to see if the rollerball was sold here since it is a store, not a kiosk. I spoke with Alma, who told me that it was free as long as I am a T-Mobile customer. I went here after work. She assisted me (told me that she was the one I spoke with on the phone). There were two other reps there and one other customer besides myself. She had a hard time getting the new one in there, but David helped her, by using a paper clip, and presto! a new rollerball installed- THANK YOU guys. I gave her my number so she could record it. I appreciated their help.
After not being able to use my cell phone for many hours today, I had 25 e-mails to tend to afterward, at home. I dropped it this morning, and this was the first time either. I need to be more careful from now on.