Purchasing a car is a big commitment. You want to purchase from a dealership that is not only attentive during the sale, but also responsive afterwards if something should arise. Unfortunately this is not the case at Fiat of Scottsdale.
When purchasing my 500, everything was rainbows and butterflies, aside from being sold an additional service contract that the finance manager told me was absolutely necessary to receive the interest rate I had agreed to, but that I could cancel after 30 days and the money would be refunded to my loan amount ($1,500+)... Cut to 6 months later- I've cancelled the service agreement (on the 31st day) with the Thor party company- and, while the service company had reversed the agreement, leaving it to the dealership to refund my loan, this had yet to be done! I have left 5+ urgent messages with several folks in the finance department at fiat of Scottsdale with NO CALL BACK!!! Then I thought "maybe I'll call the nice saleswoman who was initially so helpful, she can get me to the right place". Turns out, she's no longer with the company.
On and finally- when purchasing my vehicle I was told of a promotion where I would receive free oil changes for a year. Called the service department yesterday to make my appointment, and of course- they have no record indicating any such agreement/promotion exists.
BUYER BEWARE!