Went in to get an estimate on a watch repair. Was immediately greated by Laila. She offered me a cold bottled water and asked if she could assist me. No pressure at all. Showed her my watch and she said she would see if they had the pieces. Within a few minutes she came back with my watch and said it was my lucky day. No charge. No way! Who does that any more? I wasn't in the market for another watch or jewelry but next time I will visit them first. I Did spy a watch that I liked, so who knows. Please check them out.