Service is a bit slow. Double-top table stools are uncomfortable, no foot rest.
Good use of space in the restaurant. Folks on the wall may feel a little close to those on other side though
Was served the complementary appetizer with no silverware or napkins.
The spring rolls, I swear, have meat in them-that may be a first. They were cooked well but pretty standard frozen/fried product you can get at a grocery store.
The small pho was just the right size for me.
However I was not impressed at all. The flavor was pretty much beef noodle. The meat portion was also unimpressive. I've had much better pho at 3 or 4 places around this side of Charlotte. The small plate with basil, sprouts, jalapeño and lime was pretty sparse.
Not a terrible place to get pho, but much better options are available.
(And if this place is the best pho you've had in CLT, you really need to get out more!)