I will try to keep this brief and I have waited over a week to try and approach this as respectfully as possible. I was very pleased with the initial encounter with scheduling and having the first appointment (Thursday 7/13) to diao my AC. I was quoted $800 for a part I was originally told was covered by the manufacture since the unit was just installed (By others) earlier this year. The next day (Friday 7/14) I received a call that the part was in stock and y'all could be there to complete the repair that day from 10-2. Great! I had already ordered a new completed blower assembly ($379.07 & $270.77 shipping) for my unit as a backup plan but was able to call and cancel the order and was willing to pay the extra money to have it done by George Brazil since the part I ordered wouldn't arrive until Monday. An hour or so later I received a call from the tech that was at my house from the day before claiming he was on his way to get the part and would then meet me at the house he then started asking if anyone had contacted me about the price. There was nothing mentioned about the price being anything different from the quote I received the day before when I was called to schedule the appointment. He then proceed to explain to me the part would not be covered by the manufacture and the cost would be a little over $2,000.00. After some conversation I declined to proceed with the services due to such a significant increase on a part that cost less than $200 (The blower module was the only thing being replaced). There is a happy ending though...I was able to call the place I had cancelled the order from and not only were they able to still get it shipped out right away they also agreed for $20.00 extra to have it delivered on Saturday (7/15). So for $150.16 LESS than the original amount I was quoted and 45 minutes of my time I was able to replace the ENTIRE BLOWER ASSEMBLY! I am a contractor here in Arizona and am stunned a company would conduct themselves in such an unethical fashion. I do come across some very questionable issues even from some of my best competitors but never have I experienced such blatant rape. I have no formal experience or training on AC's or any type of electrical. I guess you only need a few desperate people in a very unfortunate situation to strike while the air is hot to keep your doors open. Having a 6 month baby at home I was fortunate to be able to afford to have my family stay in a hotel for the duration of the outage, the money I saved NOT using GB we stayed an extra night just for fun. I only hope for the sake of an owner or manager with any bit of ethics or morals gets a hold of this message to address this within the GB organization. Very disappointing to have such a reputable name be so badly tarnished.