I actually ended up hating my haircut and going to a new place the next week to get it re-done. However, I am still rating this as four stars because she pretty much did what I asked and I changed my mind later. My boyfriend got a cut the same day and his looks awesome- best cut he's ever had I think! However, it did take a LONG time, like an hour, for his cut. The staff is nice and they offered me a refreshment while I was waiting for my boyfriend. I like how this is a no-tipping facility so you pay the price and that's it (the staff probably doesn't like this!) They have good monthly specials that I will be looking for in the future.