I had discovered some lumps under both ears. I was referred to another ENT doctor in Las Vegas who I felt like was only trying to take my money -- multiple follow-ups, countless scopes down my throat, CT scans & a lot of wasted time and anxiety with no answers & no closer to a diagnosis. I also got denied by my insurance after all of that because they wanted to claim I had a pre-existing condition but we had no diagnosis so how could it be pre-existing if we didn't even know what it was? Then I found Dr. Nalbone. After I went over my history with him, he asked a lot of questions & took a lot of time to answer mine. He suggested that we do a biopsy. He referred me to Quest Diagnostics who did the biopsy & gave the results to Dr. Nalbone within a week. The lump was benign! After a small battle with my insurance company, they decided to cover everything because they finally had a diagnosis. After all the stress the other doctor put me through I was so grateful to finally find a doctor who wanted answers as much as I did. I'm very glad that I found Dr. Nalbone. His staff was always professional & I never waited more than a few minutes to see the doctor. Thank you Dr. Nalbone for being confident in your decisions and giving me peace of mind which in my opinion is PRICELESS!