I have a Nissan Maxima 2011 and my experience with the service department has been excellent! Initially I was greeted by Scott Sloan, who now works elsewhere. He was a great example of customer service. Very diligent and caring. When he left, I have been taken care of by Travis Wood and Andres. Both of these guys are obviously amazing, customer oriented service providers. They carefully listen to my complaints. Travis is great at suggesting the most cost-effective way of dealing with a problem. He has also helped me make the car that I love so much more beautiful. We installed the under carriage security lamps and the car is just so much more distinguished after dark.
When one of the panels in the cabin broke during installation, Travis was quick to get a brand new replacement for me. He called all around town to see if someone else had the part. This kind of care is rare to come by these days. These guys are busy, but obviously they still get excited about helping customers, which in my book earns them special recognition.
When my detailing wasn't quite perfect for them, the guys sent the car back free of charge for a re-do. Travis and Andres are both a pleasure to deal with. They're always laughing and smiling, which makes it easier to get comfortable.
Travis went above and beyond, when he got me a car to drive during one of the longer upgrades that I was doing. Thank you guys for being so excellent all of the time. I will continue to recommend Nissan Midway service to everyone that I know thanks to you guys!