Ugh, I really wanted to love Hofbrauhaus and was super excited to try it out. Sadly, it was almost the worst service I've ever experienced. I was with a party of four. We had reservations so we were seated right away, no issues there. After being seated, we waited and waited for water, a sign of a server, or a drink order. Finally after almost a half hour, we asked the hostess who said she would get someone over, no one came. Ten minutes later, we grabbed a passing server who also said she would get someone over to our table. She came back and said our server hadn't arrived at work yet so she would take our table. The other half of our table had a server, as did all the surrounding tables so how our group of four with a reservation didn't have a server, was a mystery.
After we were served our food I asked for the manager to let her know we waited 45 minutes for our first drink. She was apathetic at best, and just repeated over and over "People called off, it happens, sorry." A sincere apology would have been acceptable but it's really poor customer service to basically say, "too bad, people called off what do you want me to do?" If servers called off it's understandable but how was every single table around us getting drinks immediately after being seated.......made no sense. At least act like you care about your customers.
We pretty much panicked and ordered since we had no clue how long it would be before someone came back to our table. The food wasn't anything amazing but wasn't bad either. There are lots of excellent German restaurants in Cleveland with way better food and great service. This place is a good party/drinking place if that's what you're looking for. Don't come here for the food or service though, you'll be let down.