I have gone to Dr. Gothelf for more than 20 years,He is great, but his office staff, specifically the young lady at the reception desk, is rude. They are also unable to bill insurance properly or make appointments properly. My last encounter was to have an appointment cancelled and not find out about it until I had been in the front office waiting for 30 minutes. The lady watched me sign in and never said a word, yet she personally cancelled the appointment for no reason. Then when I told her that I absolutely had to see the Dr that day, because it had taken me over a week to get in, and she had no business cancelling the appointment, she handed me a cancellation of service form. I don't think Dr Gothelf knows that she controls who he sees as much as she does. Now, I'm doing tax paper preparation and seeing how the only Dr bills sent into insurance for the entire year of 2015 that were billed to incorrectly came from this office. Because of her cancelling me, I ended up being treated twice in urgent care followed by two 3 months of weekly treatments at a wound care center. All of this could have been avoided had she allowed me to see the Dr that day. I have only recently found who I hope to be a replacement for my Dr of 20 years and just rethinking of the way she treated me in the office that day is upsetting again. By the way, my husbands scripts that they have called in were constantly having to be redone. It's like she doesn't understand things that are clearly stated. It's sad to me that an office can be so destroyed by one really nasty, aggressive, domineering, incompetent individual. I've had to put up with it for years and just can't anymore. I just now read other reviews and the ones that say the staff is the problem I agree with and the ones that say the Dr is the BEST I also agree with. But, the staff won't let you get to him!!!