OK, my daughter has been asking to go here forever, so for her 11th birthday we took her. I have not been since 2006 at the Mall of America in MN, and previously in Florida. I knew it would be overpriced, but it was so much worse than that. First of all, there was not enough barrier between the seating and the mall, and as I watched the dusty animatronics I could see the shoppers strolling by. The vines were so dusty, and have off the animation was not working right. The rain used to seem so much more intense.
Next the food. First - bring your own water - every drink tasted like sanitizer!!!! We had the waitress rinse the glasses and bring more and it was better, but than the refills tasted like a band aid again. Next, some of the portions were decent - my father in law got the fish and chips - it looked good, had cole slaw and fried. I got the coconut shrimp - about $4 more - had mini scoop of cold icky mashed potatoes and 8 small shrimp stretched on a skewer. Literally, my daughter's kid's plate had more food on it and that was other people's comments not mine. The shrimp did not taste bad, it was just a sorry excuse for almost $20! It should have had a veggie and maybe a salad or bread to boot! BTW, my wife who is 1/3rd my size had the same meal and also walked away hungry.
So, ambiance was lacking -- it looked like a tired old carnival ride. Food was way overpriced, food portions inconsistent.
Than, I said something to the manager. I waited until it was over because my wife hates it if I complain, and it was my daughter's birthday. All she said was sorry. I could tell she has heard it before. There was certainly no customer service going on here.
For the next birthday I am going to blow the money on a birthday party instead of a nice meal, or else, go somewhere good for food and find entertainment elsewhere.