Well, this experience started off well. I messaged the place and got a super fast response through Facebook messenger from a lady named Guadalupe Reyes. She told me the special going on was 3 rooms for $59. I then asked about my couch and she said "yeah, they do couches too but there is a time limit of 2 hours". I then asked "well, if there's only 2 hours can they do 2 bedrooms instead and plus my couch?" She said yes. We booked the appointment for 2 days later which was Thursday at 8am. My time allocation was from 8am-10am to get that done. Thursday rolls around. I pay a sitter to watch my baby for a couple hours so he won't be in the way and I'm waiting around for them to show up before I head to my 9:15am class. The lady messages me early that morning at 6am Bc I had a question I asked the day before. After messaging and still waiting I message her back at 8:30 and tell her they are still not there and should I be worried... no response
I then get a phone call saying they are stuck in traffic... they end up not showing up till about 9:01...
I then explain the deal the lady offered me and showed him my 2 rooms which I cleared out, cleaned, & vacuumed upon their arrival & the couch. He then says "I don't know why she told you that we can do the couch too, that's wrong". He then said it would be $59 plus $80 for the couch. I was a little upset and confused Bc they just quoted me the day before the price. I then had to pay extra money that I wasn't expecting to pay and then I get no apology for being late. I was late for class and had to pay my sitter extra since they were late. I then message the lady back telling her the confusion and she said I was right and she did quote me that price but she didn't mean it. She meant something different.
I like their prompt response but they were late. No apology. Gave me the wrong price. And I feel like they didn't even do a good job. There are still stains throughout the rooms and they weren't even big ones or deep ones...I thought surely a company could get them out... they didn't :(
I'm very upset and I was very looking forward to this. This was my first time getting my couch and floors steam cleaned and it's not what I imagined :(
$140 and I feel like a regular Walmart steam cleaner could do the same job ... I feel like they need to come do a touch up