I found the staff to be friendly and helpful. The place was attractive and very clean. The ingredients on the food line look fresh and appetizing. The prices where ok but no great bargain. The portions for me where small. The food taste good, slightly above average, with good quality ingredients . For Gusti being an Italian concept, the pasta was way over cooked sitting on the hot line for who knows how long. Like the reviewer before said, almost a identical copy of the concept in Columbus called Piada, the new Qdoba, Chipotle of Italian fast casual food wars coming to Cleveland soon. Everyone has different taste and preferences and I say Gusti is defiantly worth giving a try.