Used to be a great theater but has gone downhill in recent years. Staff is downright rude to customers and the tech in the theater is old and outdated. Their UPC scanners are apparently from 1995 and are totally unable to scan a phone's screen (unlike every other Cineplex location I have been to in recent memory) even with brightness turned all the way up and Night Mode turned OFF (so that the whites are properly white).
I remember when this place opened in the 1999, we thought it was so cool and it was the best theatre in the area even worth driving to from North York right near Yorkdale (where they had also just opened a brand new, high tech theater to replace the mall's old one). But now it has just gone completely downhill. Now, you have terrible attitude from rude staff, turning lights on in the theaters before movies actually end, not bothering to install lights that actually brighten slowly as opposed to popping on at full brightness, and more.
The theater in general is dirty & badly taken care of. This is the kind of place that makes me happy I don't need to sit on anything or touch anything that isn't my body or my clothes when I go into a bathroom (the sinks being the only exception if I don't have hand sanitizer with me).
This theater still is 1 of the only 3 cinemas in all of Ontario (and for hours of driving beyond) that you can go see a 70mm IMAX movie in full resolution & as a "real & full" IMAX experience so that's one of the only reasons I would still ever go to this theater and that's the sole excuse for my giving them a 2nd star in this review as opposed to just a 1/5.
So yeah, avoid this place unless you have almost no other choice OR they 1) make some serious changes in how their theater is run, 2) upgrade the hardware they're using, and 3) get an electrician who actually knows how to install lights properly to reinstall their theater lighting system.
NOTE: I know I spelled theater differently in this review. I wanted to ensure that both Canadian and American spellings would populate search terms ;)