If I could, I'd give this franchise a ZERO.
If you have acute or severe pain, don't go here. The only thing they did right and with any consistency, was collect my copay.
Specifically, I requested a consultation for injection therapy - anything!! Like Tordol injection (a very painful but extremely effective injection - not a narcotic) - (I had pills so "Shelly B" is wrong that if you have a problem with these people it's because you want drugs)- I figured the first appointment would be to discuss my options and order an MRI - nothing- they called in an RX of Cymbalta (not FDA approved for pain and more side effects than ANY narcotic). TIt worked for three days then nothing but grief after that) I left with no RX- (the Dr gave me 10 pills but the person responsible for giving that to me was out to lunch- I waited 30 minutes and left. Twenty minutes after I left I got a call saying that they were sorry that they had been out to lunch and that it'll be here waiting for me to pick it up- if you've ever had a pinched nerve you know that getting around is excruciating and to make a person come back for pain meds is just wrong and unprofessional.
But that's not all- I get my ten pills - I have another appointment (three weeks later) and (even though I wrote I was there for INJECTION THERAPY on my initial paperwork- they waited three weeks to offer me a nerve block (that isn't guaranteed to work). Then I'm given another RX of pain meds (the same ones). The night of that appointment I started having severe acid reflux because the 10 pills they gave me from three weeks ago- (I'm sensitive to Tylenol which I forget that Drs prescribe with everything) - so I called the office to see if I need another appointment to adjust my medication (remove the Tylenol or call me in something else)- No one called me back-Waited seven days -These people are not concerned about your pain or making you better and there's a definite resistance to honoring your requests (like ... "Can I have my nerve block sooner than two weeks?" ) And even before they check the schedule they tell you No- This is a definite strategy; forcing people to develop their own coping mechanism - a policy that deliberately invalidates your suffering is dangerous and it's not fair when you have acute/severe pain - this Dr should have told me that they weren't qualified to deal with acute or severe pain- They will not give Tordol because it really works without narcotics and that would mean fewer visits to their office which means less money for them( Tordol by-the-way, is very commonly used for acute and severe pain.
Good luck to anyone who is considering using Vally Pain Consultants