I contacted this place via yelp, during the holidays, and received a response within the hour for an appointment that same day..they definitely deserve brownie points for that!! Overall, I really like this hair salon. They were fairly busy, but I didn't wait for too long. Nico (my hairdresser) was great, she listened to me - I showed her an unrealistic goal of what I wanted my hair to look like and she pulled her magic to get it as close to it my hair can possibly get. I'd definitely go back there again!