For a salon with a name as refreshing as Tangles Salon, this business sure has a its Goldilocks well....tangled. Although this location carries the Aveda name, it appears to be buckling under its weight. There are many issues at this salon, and only a few will be mentioned here.
Tangles Salon has had a somewhat tortured existence here in the Madison area, what with experiencing not-so-smooth management changes, relocating attempts, massive employee walkouts, and even a fire in the past 2 years alone. One begins to wonder how they have stayed afloat as long as they have.
After a devastating fire destroyed Tangles, it was clear that many once loyal customers had been caught in the middle of the chaos. Some arrived at the salon for their appointments, only to find the building in charred ruins, and most never got a courtesy call from the owners. Furthermore, the fire raises red flags related to safety, Although not mentioned in the police report, many ex-clients have speculated that the entire situation was suspicious.
A receptionist named Deeon, was at the front desk when I last entered Tangles. He welcomed me to the salon, but his demeanor was cold and businesslike. He seemed very out of place in the salon, and didn't seem to really enjoy being there as he led me to the chair. I waited for 10 minutes for my stylist to come over from the very noisy break room I was unfortunate enough to have been next to. As I was waiting, I noticed an accumulation of hair and dust around the edges of the station. There were also many dead insects in the overhead fluorescent lighting, indicating lack of cleanliness throughout the salon.
On the plus side, Tangles does have some talented stylists. But without the proper management and support, their work remains spotty and inconsistent at best.
I wanted to like this salon, but found it difficult to look past the issues. It is important to note that it is difficult for any business to survive changing locations multiple times. However, when combined with the suspicious fire, the disgruntled clients, and the unstable behind the scenes management, it is safe to say that Tangles needs a deep conditioning treatment if they want to remain relevant in this city.