I'm sad to say that I had to log on to Yelp today to specifically take a star away from Strom Spa....
I went back there today with some of my girlfriends and was really appalled by how I was treated with one of the girls at the front desk.
I had chosen to get a massage/thermal bath today, and so after my massage, I headed over to the baths. Unluckily for me, my bathrobe happened to fall into a puddle of freezing water and so I made my way to the reception asking if it could be replaced. I was informed (verrrrrryy rudely) that "we absolutely do not replace bathrobes here".
Ummm...okay? I guess the $200+ cost of coming to this spa entitles me to one robe, regardless of the situation. Wonderful.
I went back downstairs and wrapped myself up in a towel instead, and sat down to enjoy lunch with my girls. We finished, and started heading out to the reception to pay.
Lucky for me, I had to settle my bill with the lady who wouldn't switch my bathrobe, but it didn't matter. Until she opened her mouth that is.
This was the exact conversation (no word of a lie):
me: Hi, I'd like to pay please
her: *something really fast in French that I didn't catch*
me: Sorry?
her: *repeating whatever she said*
me: I'm sorry...my French isn't very good. I didn't get that..
her: *saying it again in French, slower, with about 34 million tons of attitude*
me: Can you please translate whatever you're saying into English?
her: ARE YOU JUST PAYING FOR THE BATHS?!?
....
It took me so much energy not to flip out on her then and there. Not only was she rude, but so unbelievably condescending then and throughout the rest of our interaction. I really loveD this spa, but really, if I'm going to shell out this kind of money, then the least I can expect is good service, no? Also, not impressed with the fact that I left really angry. What was the point of all that relaxation if I'm just going to be pissed off upon leaving?
Strom, please give your employees training on how to deal with people. :/ So unimpressed.......