I drove 6.5 hours to Tom's from Albuquerque after having had a super easy exchange with Brad on the phone. As soon as I arrived at Tom's I discovered that my ABQ UHaul folks had put the wrong wiring on with my hitch. Alas, in barely 15 minutes, my wiring was fixed with an adaptor and new hardware and what could have been a nightmare and a delay was quickly and graciously solved by their staff. No charge. Before I left, I got a thorough rundown of my t@g camper by Zach, and was really happy with the service, kindness, and expertise I encountered by all of their employees. I highly recommend this business wherever you are coming from. Wish I could say the same for UHaul, although it was my fault for not double checking their wiring job.